I am unable to proceed to checkout or make a payment

Unable to proceed to checkout:

If you are unable to proceed to checkout, try refreshing your browser or clearing the cache. Please ensure you are logged in to your OfficeMax account; otherwise, you risk losing your shopping cart.

Another option is to log out of the account and then log in again, which should resolve the issue. If the error persists, please call us at 0800 426 473 or via Live chat.

Click on the hyperlink to learn how to clear cache on Google Chrome, Internet Explorer, Edge, and Safari.

Unable to make a payment:

All fields in the ‘Address & Delivery’ page need to be filled out. If you are unable to proceed to the payments page, check if the mandatory fields (fields with an asterisk *) are filled out. If you get an error, see the boxes highlighted in red and fill them out.

The mandatory fields are Street address, Customer reference, Town/city, Postcode, and validation of manual address input at the bottom.

What should I put in the Customer Reference section?

The Customer Reference section on the Checkout page is for your company to identify which department or person made the order. You can either input your purchase order number, the department the order is for, or the name of the person on the team making the order.

My credit card payment failed. What should I do?

If your card payment fails or the prompt asks you to enter the OTP (one-time password), check with your bank or credit card provider to resolve this issue.